23 March 2005

Rosetta Stone customer service, part 2

I received a reply from the Rosetta Stone customer service guy today. That's prompt! He told me that the Russian language discs were still the latest, but the application itself had been upgraded. He has offered to send me the upgrade to the application. What great service!

I hope that the developers have fixed the bug that I encounter on a regular basis. If I do not close the application before leaving my computer, and my computer goes to sleep, then later, when the computer is up and running again, the Rosetta Stone application doesn't work properly. There is no sound and it doesn't respond well to my mouse clicks. Unfortunately, you can't save your place when you are in the middle of a lesson, so you must shut the application down and then restart the lesson from scratch (despite the fact that I was usually almost at the end of the tutorial).

After I receive the latest version (2.0.7), I will let you know if I see any changes.


No comments: